FAQ

Milan Fiber is a high-speed internet service provider offering reliable fiber optic connectivity for homes and businesses in Tanzania.

Milan Fiber is currently available in Arusha and Moshi. Check our coverage map to see if we’re in your area.

You can subscribe by visiting our website, contacting customer support, or visiting any of our authorized service centers.

We offer flexible packages for home and business use, with speeds ranging from 10 Mbps to 120 Mbps. Visit our plans page for more details.

No, all our plans come with unlimited data to keep you connected 24/7.

Yes, you can change your plan anytime by contacting our customer support team.

Installation typically takes 1–3 business days after confirming your subscription.

We provide a router and necessary equipment as part of your installation package.

Yes, an installation fee applies depending on your location. Please contact us for the current rates.

Restart your router, check your cables, and ensure your account is active. If the issue persists, contact our 24/7 customer support.

You can call our helpline, send an email, or use the chat feature on our website.

You can pay via mobile money platforms (Mpesa, Airtel Money, Tigo Pesa), bank transfer, or at our Offices.

Payments are due monthly on the anniversary of your subscription.

Yes, we provide affordable cable TV packages alongside our internet services.

Absolutely! Our Television packages are ideal for sport, entertainment, news, religious, local tv and international television channels.

We provide a router and necessary equipment for lease as part of your installation package

Yes, Milan Fiber employs advanced security measures to protect your online activities and ensure your privacy.

We value your privacy and only monitor usage as required to maintain service quality and resolve technical issues.

Check our website or follow us on social media to stay updated on current offers and discounts.

Yes, refer a friend and enjoy discounts on your next bill! Contact us for details.